Terms of Service

Introduction

These Terms of Service govern your use of the Solunesia.id website and any services provided by PT. Softventure Solusi Digital Indonesia. By accessing this site or engaging our services, you agree to these terms.

本服务条款规范您对Solunesia.id网站及PT. Softventure Solusi Digital Indonesia所提供服务的使用。访问本网站或使用我们的服务即表示您同意这些条款。

1. Services

服务范围

Solunesia.id provides custom software development services including but not limited to:

Enterprise Resource Planning (ERP) systems
Warehouse and inventory management systems
Hotel Property Management Systems (PMS)
POS and self-service kiosk solutions
E-Government and public service platforms
E-Commerce platforms
Corporate portals and web profiles
AI-integrated intelligent system solutions

All services are delivered on a project-based contract basis, governed by a separate Service Agreement signed prior to commencement of work.

2. Inquiries & Consultations

询盘与咨询

Submitting a contact form or scheduling a consultation does not constitute a binding agreement. Engagement only begins upon execution of a signed Service Agreement and receipt of the agreed initial payment.

Free consultations are offered in good faith and carry no obligation on either party.

免费咨询以诚信为基础提供，对双方均不构成任何义务。

3. Intellectual Property

知识产权

All website content — including text, design, graphics, and code — is the property of PT. Softventure Solusi Digital Indonesia and may not be reproduced without written permission.

Custom software developed for clients becomes the property of the client upon full payment, as specified in the respective Service Agreement.

Any proprietary frameworks, base components, or internal tooling used in development remain the intellectual property of Solunesia.id unless explicitly transferred in writing.

4. Client Responsibilities

客户责任

Clients engaging our services agree to:

Provide accurate and complete project requirements
Supply necessary access, assets, and approvals in a timely manner
Review and provide feedback within agreed timelines
Ensure that any third-party content or data provided does not infringe on the rights of others

5. Payment Terms

付款条款

Payment schedules and milestones are defined in each individual Service Agreement. General practice:

An initial deposit is required before work begins
Progress payments are tied to delivery milestones
Final delivery is released upon receipt of full payment

Late payments may result in a pause of work. Solunesia.id reserves the right to retain deliverables until outstanding balances are settled.

6. Confidentiality

保密性

Both parties agree to treat shared business information, technical specifications, and project details as confidential. This obligation survives the termination of any project engagement.

双方同意对共享的业务信息、技术规范和项目详情保密。此义务在项目合作终止后仍然有效。

7. Limitation of Liability

责任限制

Solunesia.id shall not be liable for:

Indirect, incidental, or consequential damages arising from the use of delivered software
Downtime or data loss caused by third-party hosting, infrastructure, or services outside our control
Business losses resulting from client-side implementation decisions

Our total liability in any matter is limited to the amount paid by the client for the specific service in question.

8. Warranty & Support

保修与支持

Delivered projects include a 30-day post-launch warranty period covering bug fixes directly attributable to our development work. Issues arising from third-party integrations, client-side modifications, or infrastructure changes are excluded from warranty coverage.

Extended maintenance and support is available under a separate Support Agreement.

9. Termination

终止

Either party may terminate a project engagement by providing written notice. In the event of termination:

Work completed to date will be invoiced and due
Deliverables produced up to the termination date will be released upon settlement
Deposits are non-refundable unless Solunesia.id fails to commence work within the agreed timeline

10. Governing Law

适用法律

These Terms are governed by the laws of the Republic of Indonesia. Any disputes shall be resolved through good-faith negotiation first, and if unresolved, through the appropriate courts in Batam, Kepulauan Riau, Indonesia.

11. Changes to These Terms

条款变更

We reserve the right to update these Terms at any time. Continued use of our website or services after changes constitutes acceptance of the revised Terms. Material changes will be communicated to active clients directly.