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Privacy Policy,With Transparency.

How we collect, use, and protect the information you provide when contacting us.

Last updated: April 2026

Introduction

Solunesia.co.id ("we", "us") is operated by PT. Softventure Solusi Digital Indonesia. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website or submitting an inquiry.

1. Information We Collect

We only collect information you voluntarily provide through our contact form:

  • Full name - to address you correctly
  • Email address - to respond to your inquiry
  • WhatsApp / phone number - for follow-up communication
  • Project description - to understand your needs
  • Service interest & budget range - to provide a relevant response

We do not collect payment information, sensitive personal data, or any data via cookies beyond standard analytics.

2. How We Use Your Information

Your information is used exclusively to:

  • Respond to your project inquiry
  • Schedule and conduct consultations
  • Send relevant follow-up communication regarding your request

We never use your contact details for unsolicited marketing or share them with any third party without your explicit consent.

3. Data Storage & Third Parties

Inquiry submissions are processed through Web3Forms / Formspree - third-party form services - and delivered directly to our internal team's inbox. We do not store your data on any public server independently of these services.

Third-party services used:

  • Web3Forms / Formspree - form submission handling
  • Google Analytics (if enabled) - anonymous site traffic data only
  • Cloudflare / CDN hosting - page delivery infrastructure

4. Data Retention

We retain inquiry data for up to 12 months from the date of submission, or until you request deletion - whichever comes first. After this period, your data is permanently deleted from our records.

5. Your Rights

You have the right to:

  • Request access to the data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data at any time
  • Withdraw consent for future communication

To exercise these rights, contact us at hello@solunesia.id.

6. Security & Confidentiality

We take reasonable measures to protect the information you share with us. Communication with our team is handled through encrypted email channels. However, no internet transmission method is 100% secure, and we cannot guarantee absolute security.

Portfolio & Case Studies: Please note that any screenshots, user interfaces, or data presented in our portfolio case studies reflect dummy data generated during development. We strictly protect the confidentiality of our clients' operational data and never publish sensitive information.

7. Children's Privacy

Our services are intended for business and professional clients. We do not knowingly collect information from individuals under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact

For privacy-related inquiries:

PT. Softventure Solusi Digital Indonesia