Hotel PMS& Hospitality Systems

Manage the guest journey from reservation to check-out in one operational system. Solutions can connect front desk, room status, housekeeping, billing, booking engine, sales channels, and other hospitality processes.

Consult on Your Needs View Available Systems

Sistem Hotel PMS &Hospitality

From a single priority operational module to a hospitality platform across properties, channels, and departments.

Custom Hotel PMS

Reservations, rooms, guests, front desk, housekeeping, billing, and reports in one operational hub.

Reservation & front desk
Room & rate management
Housekeeping & maintenance
Billing & folio

View module scope

Booking Engine

Direct reservations through your website with availability, rates, packages, payment, and confirmation.

Real-time availability
Room, package, & add-on
Deposit & payment
Channel manager

View booking engine

Guest Experience System

Digital check-in, guest portal, service requests, property information, and self-service payment.

Digital check-in
Guest portal & services
Folio & payment
Post-stay feedback

View guest portal

Multi-Property Operations

Manage multiple properties with centralized access, inventory, pricing, users, and reports.

Multi-property & multi-user
Centralized reporting
Role & access control
Consolidated dashboard

View hospitality businesses

Connect the Guest Journey fromReservation to Check-Out

Each part works with the same reservation and guest profile data, so information doesn't need to be re-recorded.

Search & Reservation

Select property, dates, rooms, packages, guest count, and booking channels.

Pre-Arrival

Confirmation, deposit, guest forms, check-in information, and special requests.

Check-In

Verify reservation, identity, payment, room, companions, and guest access.

In-Stay Operations

Housekeeping, additional services, POS, maintenance, requests, and room status.

Check-Out & Post-Stay

Folio settlement, invoice, room turnover, feedback, and guest history.

System ScopeWe Can Build

Modules are selected based on property model and operational needs. Implementation doesn't need to cover all components at once.

Reservation Management

Manage reservations across segments and channels.

Calendar and availability
Individual, group, and corporate
Walk-in, amendment, cancellation
Room assignment and waitlist

Front Desk & Check-In

Process arrivals, room changes, and guest departures.

Arrival dan departure
Digital registration card
Room move and extend stay
Early check-in and late check-out

Room & Rate Management

Manage room inventory, rates, packages, and restrictions.

Room type dan room unit
Rate plan dan seasonal rate
Corporate rate dan package
Minimum stay dan stop sell

Housekeeping

Connect assignments and room readiness with front desk.

Dirty, clean, inspected, ready
Room cleaning checklist
Linen, amenities, and minibar
Lost and found

Maintenance & Engineering

Manage damage, repairs, and room availability.

Maintenance request
Work orders and assignments
Out of order / out of service
Preventive maintenance schedule

Billing & Folio

Consolidate room and service charges into the guest folio.

Room charges and deposit
POS posting to room
Split, merge, and transfer
Invoice and settlement

Reporting & Analytics

Operational, revenue, and property performance reports.

Occupancy dan ADR
Revenue dan RevPAR
Source dan segment analysis
Daily, monthly, and custom reports

CRM & Guest Profile

Guest history, preferences, and centralized communication.

Guest profile and history
Preferences and special requests
Corporate and agent profiles
VIP and loyalty tracking

PMS That Follows How Your Property Operates

System structure, terminology, forms, statuses, access control, and workflows are built based on the SOPs you actually use.

Property type, rooms, villas, or units
Single property maupun multi-property
Individual, group, corporate, dan agent booking
Deposit policies, taxes, and service charges
Packages, extra beds, add-ons, and special requests
Shifts, roles, approvals, and management reports
Cloud, local server, or hybrid architecture

PROPERTY OPERATIONS

Room Operations - TodayPROPERTY ACTIVE

OCCUPANCY78%

ARRIVALS24

DEPARTURES18

ROOMS READY31

101 - DeluxeOccupied

102 - DeluxeOccupied

103 - SuiteReady

104 - DeluxeCleaning

105 - TwinOccupied

106 - SuiteReady

107 - TwinVacant

108 - DeluxeCleaning

201 - SuiteOccupied

202 - DeluxeReady

203 - TwinCleaning

204 - DeluxeOccupied

Book Your StayReal-time availability from the property system

CHECK-IN24 AUG 2026

CHECK-OUT26 AUG 2026

GUESTS2 ADULTS

SEARCH ROOMS

Deluxe Garden Room

Breakfast - Wi-Fi - Flexible cancellation

Rp1.250Kper night

Ocean View Suite

Breakfast - Balcony - Airport transfer

Rp2.100Kper night

Build Your Direct Reservation Channel

Booking engine can be placed on your website, subdomain, separate app, or connected via API according to the chosen architecture.

Real-time room availability
Room, package, add-on, dan promo code
Guest details dan special request
Deposit, payment, dan confirmation
Reservation source dan conversion tracking

Website & Direct BookingReservations flow directly into the PMS without re-recording.

Channel ManagerAvailability, rates, restrictions, and reservations through supported providers.

Corporate & AgentSpecial rates, allocations, and corporate or agent contracts.

Deposit & PaymentGateway, QRIS, transfer, or settlement at check-in.

Front Desk, Housekeeping & Maintenance Share the Same Status

Room changes, assignments, inspections, and repairs are recorded in one flow so coordination doesn't rely on repeated communication.

Front Desk Operations

Arrival, departure, room assignment, and room readiness information available in one view.

ARR

Expected Arrival12 guests waiting for room assignment

Review

EXT

Extend StayCheck availability and next rates

Open

MOV

Room MoveFolio and companions follow the new room

Ready

Housekeeping & Engineering

Room priorities, checklists, inspections, amenities, and maintenance can be assigned to relevant users.

Cleaning AssignmentRooms prioritized by arrival

Active

INS

Supervisor InspectionValidation before room is marked ready

Queue

ENG

Maintenance Work OrderDamage history and technician recorded

Open

09:41Guest Portal

WELCOME BACKGood afternoon, Maya

CURRENT STAYOcean View Suite - Room 30524-27 August - 2 Guests

Digital Check-InComplete guest details

HousekeepingRequest room service

DiningOrder or reserve a table

ConciergeAsk for assistance

My FolioReview and pay charges

ActivitiesExplore available experiences

Elevate Guest Experience through Self-Service

Guest portal helps guests complete needs before, during, and after their stay without always going to the front desk.

Pre-Arrival

Digital check-in, guest data, documents, deposit, arrival time, and special requests.

In-Stay Services

Facility information, housekeeping, room service, concierge, transportation, and activities.

Payment & Folio

View charges, make payments, and download invoices according to property policies.

Post-Stay

Feedback, stay history, and post-check-out communication.

Consolidate Billing, Payment & Additional Transactions

Room and other service charges can be forwarded to the guest folio with clear source, time, user, and payment status.

Guest Folio & Settlement

Combine or split bills by guest, room, company, or payment method.

Guest Folio - Room 305IN-HOUSE

Room Charge - 24 AugRp1.250.000

Restaurant - DinnerRp425.000

Airport TransferRp275.000

Deposit Received-Rp500.000

Outstanding BalanceRp1.450.000

Payment & Finance Integration

Deposit, settlement, refund, corporate billing, tax, and settlement flows are arranged according to property policies.

Payment Gateway & QRISReservation, deposit, or folio payments.

POS Charge to RoomPost restaurant, spa, laundry, or other outlet charges to room.

Accounting & ReportingExport or integrate data with finance software already in use.

Tax, Service Charge & Deposit RuleTaxes, service charges, and deposits can be configured per rate or property.

Connected with Hospitality Systems & Devices

Integrations are selected based on operational flows, existing software, sales channels, and devices used by the property.

Website & Booking Engine

Channel Manager & OTA

Payment Gateway & QRIS

Restaurant & Outlet POS

Accounting & Finance

CRM & Loyalty

WhatsApp & Email

Door Lock & Key Card

Identity / Document Scanner

Guest Wi-Fi & Cloud

Tour & Activity System

API Internal & Mitra

Integration possibilities are assessed based on API, SDK, device protocols, documentation, security, certifications, and provider access.

Technology for Systems Ready to Scale

Web, mobile, backend, database, and infrastructure are chosen based on number of properties, usage patterns, connectivity, security, and expansion plans.

Architecture consultationDiscuss the right technology for your property.

Frontend

AstroReactVueNext.jsTailwind

Mobile

React NativeFlutterPWA

Backend

Node.jsGoPythonPHP

Database & Infra

PostgreSQLRedisDockerVPS

Suited for Various Hospitality Businesses

Room structure, channels, services, users, and reports can be tailored to each business's operational model.

Hotel

Reservations, rooms, front desk, housekeeping, billing, and reports.

Resort

Rooms, villas, activities, transportation, F&B, and facilities.

Vila & Guesthouse

Unit availability, direct booking, payment, and daily operations.

Multi-Property Operator

Control multiple properties with centralized data and reports.

Tour Operators

Packages, schedules, participants, guides, vehicles, and payments.

Hospitality Multi-Outlet

Connect the hotel with restaurants, spa, laundry, and other facilities.

See Operational Systems We've Built

Each project is developed based on different workflows, users, devices, integrations, and operational targets. Explore Solunesia case studies to see our approach to multi-location systems, transactions, reservations, dashboards, and integrations.

View All Portfolios

Scope dan Biaya Tailored to Your Property

Hotel PMS and Hospitality Systems development doesn't use fixed pricing because each business has different numbers of properties, rooms, modules, users, channels, and integrations.

Once needs are mapped, you'll receive solution recommendations, scope, time estimates, infrastructure requirements, and more measurable costs.

Request Development Estimate

Faktor yang memengaruhi scope

Number of properties and rooms
Modules and users
Booking engine
Channel manager
Payment and POS
Housekeeping & maintenance
Guest portal
Data migration
Door locks and devices
Server, training, and support

Development Process Hospitality Systems

Guest journey, property operations, data, and integrations are mapped before development so each stage can be tested realistically.

Operational Mapping

Study reservations, rooms, users, payment, devices, and existing systems.

2-3 weeks

Scope Formulation

Formulate modules, workflows, booking engine, integrations, timeline, and costs.

1-2 weeks

Design & Development

Build interfaces, PMS, guest experience, backend, and integrations.

8-16 weeks

Testing & Training

Test reservations, check-in, room moves, billing, housekeeping, and check-out.

2-4 weeks

Go-Live & Support

Data preparation, launch, training, and initial support.

Ongoing

Questions about Hotel PMS & Hospitality Systems

Initial answers to help properties prepare for consultation, integration, migration, and implementation stages.

What's the difference between custom PMS and off-the-shelf hotel software?+

Off-the-shelf software uses features and workflows predetermined by the provider. Custom PMS is developed based on your guest journey, property structure, SOPs, branding, devices, integrations, access control, and business-specific reports.

Do we need to build all modules at once?+

No. Development can start with reservation management, room inventory, and front desk. Once the foundation is stable, the system can be expanded to housekeeping, maintenance, booking engine, guest portal, finance, and other integrations.

Can the system be used for multiple properties?+

Yes. The system can support multiple hotels, resorts, villas, or business units. Access, rooms, rates, reservations, users, and reports can be separated per property while summarized for central management.

Can it connect to OTAs like Booking.com or Agoda?+

Integration is typically done through a channel manager or API supported by the relevant provider. Feasibility needs to be assessed based on account access, documentation, certifications, technical limitations, and each platform's terms.

Can the booking engine be installed on an existing website?+

Yes. The booking engine can be placed as a website page, subdomain, separate app, embed, or connected via API. The approach is chosen based on website technology, payment flow, and the desired reservation experience.

Describe Your Current Operations

Describe how reservations, check-in, housekeeping, billing, and check-out currently work.

Map Systems & Integrations

Determine modules, channels, devices, and other apps that need to be connected.

Plan Implementation Stages

Plan development, migration, testing, training, and go-live measurably.