Frequently Asked Questions,Answered Honestly.

Solunesia is a software house operated by PT. Softventure Solusi Digital Indonesia. We build custom software - from landing pages and company profiles, to POS and ERP systems, government platforms, hotel PMS, and AI solutions - for businesses and institutions across Indonesia and Southeast Asia.

We are not a product company selling off-the-shelf software. Everything we build is designed around the specific processes, users, and operational needs of each client.

We have two offices in the Riau Islands:

• Head OfficeJl. Gatot Subroto No. 3 KM 5, Tanjungpinang 29122
• Branch OfficeKembang Sari Blok B No. 48, Batam 29444

Most project coordination is handled remotely via WhatsApp, email, and video calls. On-site visits to client locations can be arranged for specific projects.

Yes. We have completed projects for clients in Taiwan, Singapore, and Malaysia. Our team communicates in Indonesian, English, and Mandarin. Our location between Tanjungpinang and Batam gives us close access to the Southeast Asian market, including cross-border business connections with Singapore and China.

Our portfolio spans multiple sectors:

• F&B and restaurants - restaurant ERP, whitelabel POS, self-service kiosks
• Hospitality - hotel PMS, channel manager, booking engine
• Government - SPBE, public service portals, library management, IoT queuing
• Finance - cross-border loan management systems
• Media - digital newspaper subscription platforms
• Travel - travel booking and management platforms
• ISP - corporate websites and support systems for internet providers

Start by reaching out via WhatsApp or email. Tell us about the need or problem you want to solve - no matter how simple. From there, we schedule a discovery call to understand your business context, then put together a proposal with scope, timeline, and cost estimate. There is no obligation until a contract is signed.

• Discovery - deep dive into requirements, business processes, and technical constraints.
• Architecture & Design - database schema, system architecture, UI/UX wireframes.
• Development - incremental builds with regular demos.
• UAT - you test with real scenarios, we fix issues.
• Deployment & Training - launch and team training sessions.
• 30-day Warranty - bug fixes at no cost after go-live.

It depends on the type and complexity of the project:

A precise estimate is provided in the proposal after the discovery phase. Integration complexity and the number of modules affect the timeline.

Yes. We schedule regular check-ins and give you access to a demo environment so you can see progress in real time. Your feedback directly shapes the final result. The best projects happen when the client is actively involved; the problematic ones happen when the client is absent.

Yes. We can manage server setup, deployment, domain configuration, and SSL - or deploy to your own infrastructure if you already have it in place. We work with VPS, cloud platforms (AWS, DigitalOcean, Google Cloud), and shared hosting, depending on project requirements.

Every project is quoted based on scope. Here are general ranges as a reference:

Website pricing includes a .com domain and hosting for 1 year. SEO article packages are available from 50 articles (Rp1.000.000) up to 250 articles (Rp3.500.000).

Full details on each package can be found on the Website & Digital Commerce page.

• Initial deposit of 30-50% before development begins
• Progress payments tied to delivery milestones
• Final payment after UAT and handover

For smaller projects (landing page, company profile), it is typically 50% deposit and 50% upon completion. For larger projects, payments are split across milestones.

The project fee covers development and a 30-day post go-live warranty. After that, a monthly support retainer is available for maintenance, updates, and priority response. The retainer fee depends on system complexity and the level of support needed.

Hosting and domain are not included in the project fee, but we can help set up and manage them if needed.

Absolutely. Many clients start with core modules - for example just POS or just a company profile - then add other modules (inventory, payroll, reporting, e-commerce) in later phases. We design the architecture with scalability from day one, so expansion runs smoothly without needing to rebuild from scratch.

We are not limited to a single stack. Our team works with a range of technologies and picks the best fit for each project:

Technology choices are driven by project needs - not by trends or allegiance to a single language.

Yes, API integration is a core part of our work. We have integrated with payment gateways (QRIS, Midtrans, PayPal, EDC), OTA channels (Booking.com, Agoda), third-party logistics APIs, government service APIs, and legacy systems already in production.

Yes. Full source code ownership is transferred to the client upon final payment. We also provide technical documentation: architecture diagrams, API specifications, database schemas, and deployment guides.

For certain modules like POS and kiosks, yes. We can build offline-first functionality with local data synchronization once the internet connection is restored. This is important for F&B or retail operations in locations with unstable networks. Offline requirements are assessed during the discovery phase.

Every project includes a 30-day post-launch warranty. Bugs found during this period that are directly related to our code are fixed at no charge. After the warranty period, a monthly maintenance retainer is available for ongoing support, feature updates, and priority response.

Minor changes can be handled through the monthly support retainer or quoted as a separate small project. We understand that businesses evolve - we always do our best to accommodate reasonable change requests without needing to start a new contract from scratch.

Yes. System handover always includes training sessions for the client's team. For complex systems like ERP, PMS, or government platforms, we provide structured training documentation and walkthrough videos so the team can onboard new staff independently.

Contact us immediately via WhatsApp (+62 821 700 1001) or email (hello@solunesia.id). Critical production issues are treated as priority - we respond within 2-4 hours during business hours. Clients with maintenance retainers get faster, guaranteed SLA response times.