Privacy Policy

Introduction

Solunesia.id ("we", "our", "us") is operated by PT. Softventure Solusi Digital Indonesia. This Privacy Policy explains how we collect, use, and protect information you provide when visiting our website or submitting an inquiry.

Solunesia.id（"我们"）由PT. Softventure Solusi Digital Indonesia运营。本隐私政策说明我们在您访问网站或提交询盘时如何收集、使用和保护您的信息。

1. Information We Collect

我们收集的信息

We only collect information you voluntarily provide through our contact form:

• Full name — to address you properly
• Email address — to respond to your inquiry
• WhatsApp / phone number — for follow-up communication
• Project description — to understand your needs
• Service interest & budget range — to give you a relevant response

We do not collect payment information, sensitive personal data, or any data through cookies beyond standard analytics.

2. How We Use Your Information

我们如何使用您的信息

Your information is used solely to:

• Respond to your project inquiry
• Schedule and conduct a consultation
• Send relevant follow-up communication related to your request

3. Data Storage & Third Parties

数据存储与第三方

Inquiry submissions are processed through Web3Forms / Formspree — a third-party form service — and delivered directly to our internal team inbox. We do not store your data on any public server independently of this service.

Third-party services used:

• Web3Forms / Formspree — form submission handling
• Google Analytics (if enabled) — anonymous site traffic data only
• Cloudflare / hosting CDN — page delivery infrastructure

4. Data Retention

数据保留

We retain inquiry data for up to 12 months from the date of submission, or until you request deletion — whichever comes first. After this period, your data is permanently removed from our records.

5. Your Rights

您的权利

You have the right to:

• Request access to the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data at any time
• Withdraw consent for future communication

6. Security

安全性

We take reasonable measures to protect the information you share with us. Communication with our team is handled via encrypted email channels. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

儿童隐私

Our services are intended for business clients and professionals. We do not knowingly collect information from individuals under the age of 18.

8. Changes to This Policy

政策变更

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.