01
No Central Digital Information Hub
Prospective customers and partners lacked an official reference to understand services, coverage, rates, and collaboration opportunities.
Delivery Platform &
Mobile App
A digital ecosystem for BisaXirim's delivery services combining a public website and Android/iOS app. Users can learn about services, check shipping rates, track parcels, find drop points, and access delivery information through more independent digital channels.
Delivery Platform - Indonesia
ClientPT. Prestasindo Inti AbadiBisaXirim - Logistics & Delivery
ReleasedDecember 2022Website + mobile app
PlatformWeb - Android - iOSPublic service & customer experience
Highlight290.000+ UsersNational service coverage
About BisaXirim
BisaXirim is a logistics & delivery service serving delivery needs across Indonesia. As operations grew, its digital needs expanded beyond just an information channel to also become a self-service channel for customers and an entry point for prospective partners.
Service CoverageNational DeliveryService information, rates, tracking, and customer access are designed for users across various regions.
Digital ChannelWebsite + Mobile AppTwo platforms complement each other between public information needs and daily usage via smartphone.
290K+UsersRegistered user base
4Delivery TypesService options
10.000+ParcelsRecorded deliveries
Digitalization Challenges
BisaXirim already had active delivery operations but lacked sufficient digital channels to explain services, help customers check shipments independently, and open partner access without being fully dependent on customer support.
02
Tracking Still Dependent on Support
Customers needed to contact the team manually to check parcel status with no 24/7 self-service tracking available.
03
Rate Checking Not Self-Service
Rate information based on weight, origin, destination, and service type was not directly accessible to customers.
04
No Mobile Experience Yet
Tracking, rates, promotions, drop points, and delivery history were not available in an app accessible anytime.
The Solution We Built
Solunesia built the public website and mobile app as two channels with distinct roles. The website serves as the information hub, service directory, tracking, and partner onboarding, while the app provides more convenient access for everyday delivery needs.
Implementation Approach
One delivery service, two complementary digital experiences.
Information needed before using the service is placed on the website. For users who need repeated access, tracking, rates, promotions, drop point locations, and delivery history are brought to the Android and iOS app.
Core principleReduce reliance on manual processes by giving customers direct access to delivery information and status.
Website as Digital Front
Services, coverage, rates, articles, tracking, and partnership information on one public portal.
Self-Service Tracking
Users can enter a tracking number and view delivery status without contacting support.
Android & iOS App
Service access is brought closer to users through a mobile app on both major platforms.
Partner Onboarding
Prospective partners can learn about collaboration opportunities and submit applications through digital channels.
Website & Self-Service
The website serves as the public entry point to learn about services while also resolving basic needs like parcel tracking, rate checking, and partnership registration.
Website - Tracking - Shipping Calculator - Partnership
The public portal is not just a company profile. Its content structure helps users understand four delivery service types, estimate shipping rates based on weight and route, check parcel status, and find information about becoming a partner.
01Parcel tracking by tracking number
02Shipping rate calculator by weight, origin, and destination
03Information on four delivery service types
04Partnership page and registration form
05Educational articles about shipping and parcel safety
Mobile App
The Android and iOS app brings the most frequently used features to smartphones, so users do not need to go back to manual channels to check rates, delivery status, or drop point locations.
01
Quick Registration
Users can create an account using a WhatsApp number or Google account.
02
Real-Time Tracking
Parcel status can be monitored from pickup through to delivery.
03
Rates & Promotions
Rate information per location and service type is available alongside ongoing promotions.
04
Drop Points & History
Users can find nearby drop points based on location and view delivery history from the app.
Android - iOS
Digital Service Flow
The digital experience is designed so customers can find information, estimate costs, track parcels, and return to use the service from the same channel.
01
Explore Services
View service types and delivery coverage.
→
02
Check Rates
Estimate shipping costs based on route and weight.
→
03
Ship & Track
Monitor parcel movement via tracking number.
→
04
Access Again
Use the app for history, rates, and drop points.
Implementation Impact
The website and app form a clearer digital service touchpoint for customers and partners. Information previously dependent on manual communication is now directly accessible through both web and mobile devices.
✓
Two Complementary Digital Channels
The website serves public needs while the app supports repeated usage via smartphone.
✓
Self-Service Tracking
Customers can check parcel status without always depending on customer support.
✓
Broader Service Access
The platform supports a base of over 290.000 users across web, Android, and iOS.
✓
Partners Have a Clear Digital Pathway
Partnership information and registration forms are available directly through the public portal.
Share Your Current Services
Start with the customer flow, tracking, rates, partners, app, and processes still dependent on manual communication.
Map Platform Requirements
We help determine the roles of website, mobile app, backend, integrations, and self-service features needed.
Define the Scope
Once the flow is clear, features, integrations, and implementation phases can be structured by operational priority.