Private Car Charter
Vehicle charter with flexible duration and route options while in Bintan.
Booking Platform &
Travel Management
A custom travel platform for tour operators and private car charter services on Bintan Island. International visitors can explore destinations, build itineraries, and send inquiries, while the operations team manages bookings, itineraries, invoices, and payments from one system.
Travel Platform · Bintan Island
ClientAmazing Bintan TripsTour & Private Car Charter
Period2019 - OngoingPlatform developed and continuously maintained
Primary MarketSingapore · MalaysiaSoutheast Asian tourists
Highlight37+ Bintan DestinationsItinerary · Booking · Invoice · Payment
AboutAmazing Bintan Trips
Amazing Bintan Trips is a tour operator and private car charter service on Bintan Island serving both local and international tourists. Many guests come from Singapore and Malaysia, so travel information needs to be easy to find, understand, and follow up on before guests arrive in Bintan.
37+ Attractions & Activities
A catalog of Bintan destinations organized by category to help guests plan their trip.
Taxi Transfer
Transfer from ferry terminal to hotel with clear pricing and booking.
Travel Packages
Transportation and activity options for guests who want to start from a ready-made itinerary.
37+DestinationsBintan attractions & activities
IDR / SGDInvoiceSupports local & international guests
SEATarget MarketSingapore · Malaysia · Southeast Asia
TravelChallenges
Guests often discover Bintan online and plan their trip within a short window. Without a structured platform, destination exploration, inquiries, itineraries, bookings, and payments easily get scattered across many conversations and different tools.
01
Destinations Hard to Explore
Guests need a way to view attraction options, compare activities, and build their own itinerary.
02
Inquiries Lack Context
The team needs to know selected destinations, dates, and guest count without asking for the information again from scratch.
03
Booking & Follow-Up Disconnected
Guest data, itinerary, invoice, and payment status need to live in one travel record.
04
Cross-Market Payments
International and local guests need suitable payment options without separating the booking administration process.
The SolutionWe Built
Solunesia built a platform that connects destination exploration with the inquiry process and internal operations. Guests can start their trip independently, while the team receives enough context to continue communication, confirmation, invoicing, and payment.
Implementation Approach
Reduce friction on the guest side, organize context on the operations side.
Guests are not required to create an account. They can select destinations, build an itinerary, then submit their name and WhatsApp number. Once the inquiry is received, trip details can proceed to booking, trip confirmation, invoice, and payment recording.
Core principleThe guest experience is kept light, while trip data stays structured for the team.
Itinerary from Destination Catalog
37+ destinations can be selected and added directly to a trip plan.
Inquiry with Context
Name, WhatsApp, destinations, dates, and guest count are forwarded as initial context.
Structured Trip Confirmation
Confirmed bookings get a dedicated page with trip details.
Invoice & Payment in One Record
Deposit, balance, IDR/SGD, and payment links are recorded on the same booking.
Destinations &Inquiry
The public side of the platform helps guests understand travel options before contacting the team. Selected destinations can be collected into an itinerary and submitted as an inquiry.
Explore Destinations37+ places across categories
Build ItineraryAdd destinations while browsing
Send InquiryName + WhatsApp number
Team Receives ContextDestinations · dates · guest count
Proceed to BookingTrip page · invoice · payment
Destination Catalog
Bintan attractions are grouped by category so visitors can find relevant activities, view details, then add them to an itinerary.
Trip Confirmation
Each confirmed booking gets a dedicated URL with guest details, charter plan, day-by-day itinerary, destinations, trip status, and invoice.
Booking &Payment
Once a trip is agreed upon, booking details remain the central source for itinerary, invoice, deposit, balance payment, and references shared back with the guest.
Multi-Currency Invoice
Invoices can be created in IDR or SGD with line items for transportation, tickets, meals, and other add-ons. Deposit and balance payments are recorded on the booking.
Review & Social Proof
TripAdvisor review integration, trip stories, and photo galleries give prospective guests additional references before proceeding with an inquiry or booking.
Operations &CRM
The team manages bookings, itineraries, invoices, and payments from an internal dashboard so trip details don't need to be reassembled from scattered conversations.
Each booking record stores guest data, travel dates, pickup time and location, guest count, charter plan, and day-by-day itinerary. Invoices are created from the same booking and can include deposit, balance, and PayPal links for international customers.
Bookings connected to guests, itineraries, destinations, and invoices
Day-by-day itinerary editor with flexible format
Invoice for transportation, tickets, meals, and add-ons
Deposit, balance, and payment history
PayPal for international guests and local bank transfer
Booking & Itinerary Management
PlatformView
Public pages guide visitors from service and destination exploration to itinerary, inquiry, trip confirmation, and payment without making the process feel heavy.
amazingbintan.com
Scroll to explore
Click image to view larger.
ImplementationImpact
The platform makes the flow of information clearer from the guest side while keeping inquiries, bookings, itineraries, invoices, and payments connected for the operations team.
✓
Inquiries Arrive with Context
The team already knows destinations, travel dates, and guest count when an inquiry is received.
✓
Destinations Connected to Itinerary
Visitors can select attractions and bring their choices directly into the inquiry process.
✓
More Structured Trip Information
The trip page consolidates confirmed trip details in one URL.
✓
More Flexible Payments
IDR/SGD invoices, PayPal, and bank transfers can be recorded based on market needs.
Share Your Current Process
Start from how customers find your service, send inquiries, through to the team's follow-up process.
Map System Requirements
We help identify what needs to be connected between website, booking, CRM, invoice, and payments.
Define the Scope
Once the business flow is clear, features, integrations, and implementation phases can be structured more effectively.