Questions We Hear Often.
Answered Honestly.

Solunesia.id is a software house operated by PT. Softventure Solusi Digital Indonesia, based in Batam and Tanjungpinang. We build custom enterprise software - ERP systems, POS platforms, hotel property management systems, e-commerce solutions, government platforms, and AI-integrated applications - for businesses across Southeast Asia.

我们是总部位于巴淡岛与丹戎槟榔的软件公司，专为东南亚企业构建定制化企业软件。

We're a service company - everything we build is custom. We don't sell off-the-shelf software. Every system is designed from scratch around your specific operation, workflow, and business logic. That said, we do have internal base frameworks we've refined over years of projects that help us build faster without sacrificing quality.

Yes. We've delivered projects for clients in Taiwan, Singapore, and Malaysia, and we're actively positioned to serve APAC-facing businesses. We communicate comfortably in Bahasa Indonesia, English, and 中文 (Mandarin).

是的，我们已为台湾、新加坡和马来西亚的客户交付项目，支持印尼语、英语和中文沟通。

We have two offices in Indonesia:

• HQ Office Kembang Sari Blok B No.48, Batam City 29444
• Branch Office Jl. Gatot Subroto No.3 KM 5, Tanjungpinang 29122

Most client engagements are handled remotely with regular video calls and async communication via WhatsApp or email.

It starts with a discovery conversation - either via WhatsApp, email, or a scheduled video call. We ask about your current operation, the pain points you're experiencing, and what you're hoping a system will solve. From there we put together a proposal with scope, timeline, and cost estimate. No obligation until a contract is signed.

项目从一次探索性对话开始--通过WhatsApp、邮件或视频会议。我们了解您当前的业务流程和痛点，然后提供包含范围、时间线与费用估算的提案。

We follow an iterative, milestone-based process:

• Discovery & Requirements - deep-dive into your operation and document all requirements.
• Architecture & Design - system architecture, database schema, UI/UX wireframes.
• Development Sprints - incremental builds with regular demos.
• UAT (User Acceptance Testing) - you test with real scenarios, we fix issues.
• Deployment & Training - we go live and train your team.
• Post-launch Support - 30-day warranty period included.

It depends heavily on scope:

We give a clear timeline estimate in every proposal before work begins.

Yes - actively. We schedule regular check-ins and share live demo environments so you can review progress as it happens. Your feedback directly shapes what we build. The worst projects happen when clients are absent; the best ones happen when we work closely together.

是的--您的积极参与是项目成功的关键。我们定期进行检查并共享实时演示环境。

We can assist with server setup, deployment, and domain configuration - or deploy to your own infrastructure if you already have one. We work with VPS, cloud platforms (AWS, DigitalOcean, Google Cloud), and shared hosting depending on project requirements.

Every project is quoted based on scope - there's no fixed price list because no two projects are the same. General ranges as a rough reference:

We provide a detailed breakdown in every proposal so you know exactly what you're paying for.

每个项目根据范围报价。我们在每份提案中提供详细费用明细。

We typically split payments across milestones:

• Initial deposit before work begins (usually 30–40%)
• Progress payments tied to major delivery milestones
• Final payment upon project completion and handover

This protects both parties - you don't pay for work that hasn't been done, and we don't deliver without confirmed commitment.

The project fee covers development and a 30-day post-launch warranty. Ongoing maintenance, hosting, and feature updates are available under a separate monthly support retainer - priced based on your system's complexity and update frequency.

Absolutely. We design systems with future scalability in mind. Many clients start with a core module (e.g., just POS) and later add inventory, payroll, or reporting. We build the architecture to support this from day one so expansion is seamless, not a rebuild.

完全可以。我们从一开始就以可扩展性为原则进行架构设计，您可以从核心模块开始，按需逐步扩展。

Our standard stack:

We choose the right tool for each project - not just whatever we're most comfortable with.

Yes. API integration is a core part of what we do. We've integrated with payment gateways (QRIS, Midtrans, PayPal, EDC), OTA channels (Booking.com, Agoda), third-party logistics APIs, government service APIs, and internal legacy systems.

Yes - full source code ownership transfers to you upon final payment, as outlined in the Service Agreement. We also provide complete technical documentation: architecture diagrams, API specs, database schema, and deployment guides.

是的--最终付款后，完整源代码所有权转移给您，并附带完整技术文档。

For certain modules (e.g., POS, kiosk), yes - we can build offline-first functionality with local data sync. This is particularly useful for F&B environments with unstable internet. We'll assess whether offline capability is needed during the requirements phase.

Every project includes a 30-day post-launch warranty - bugs found within this period that are directly attributable to our code are fixed at no cost. After that, we offer monthly maintenance retainers for ongoing support, updates, and priority response.

Minor changes and additions after launch can be handled through our support retainer or quoted separately as a new small project. We actively discourage scope creep during development - but we understand businesses evolve and always aim to accommodate reasonable change requests.

Yes - system handover always includes a training session for your team. For more complex systems (ERP, PMS, government platforms), we provide structured training documentation and walkthrough videos so your team can onboard new staff independently.

是的，系统交付时包含团队培训，复杂系统还附带培训文档与演示视频。

Contact us immediately via WhatsApp (+62 812 6195 4231) or email (hello@solunesia.id). Critical production issues are treated as priority - we aim to respond within 2–4 hours during business hours. Clients on a maintenance retainer receive faster guaranteed SLA response times.