Library System Public Service Portal E-Government

DPK Kepri - Library Management System & Public Service Portal

A fully integrated digital library platform for Dinas Perpustakaan dan Kearsipan Provinsi Kepulauan Riau - covering public catalog search, digital membership, cataloging workflows, barcode labeling, and real-time management reporting.

为廖内群岛省图书馆与档案局打造的一体化数字图书馆管理与公共服务平台。

Client

Dinas Perpustakaan dan Kearsipan Provinsi Kepulauan Riau

Year

2023 - Ongoing

Scope

Portal Website · LMS · OPAC · MARC Cataloging · Membership · Circulation · Reporting

27,000+

Titles

162,000+

Copies

15,000+

Members

20,000+

Daily Visitors

~500%

Traffic Growth

一套系统，管理27,000+册馆藏、15,000+名会员，日访问量最高突破两万。

The Challenge · 面临的挑战

A Province-Scale Library With No Digital Infrastructure to Match Its Scale

DPK Kepri manages over 27,000+ titles and 162,000+ physical copies across multiple service locations throughout the Kepulauan Riau archipelago. Despite the scale of the collection, every service touchpoint was manual or required citizens to be physically present.

Membership registration meant visiting the library, being photographed on-site, and waiting for a physical card. Cataloging staff had no structured workflow, no barcode generation, and no standardized metadata system. There was no searchable public catalog and no meaningful web presence to connect the library with the communities it serves.

在项目启动前，会员注册、馆藏检索与编目管理均依赖线下人工流程，服务覆盖与运营效率难以匹配省级馆藏规模。

Bureaucratic Membership Process

Citizens had to visit in person, be photographed at the counter, and wait for a physical card - with no digital alternative and no access for citizens outside Tanjungpinang.

会员办理需到馆拍照并等待实体卡，外地居民办理门槛高。

No Searchable Public Catalog

27,000+ titles with no online search capability - citizens could not check collection availability, filter by category, or plan a visit without calling or walking in.

馆藏虽大却无法在线检索，读者难以提前确认书目与可借状态。

Disconnected Internal Operations

Cataloging, labeling, circulation, and reporting were handled in separate tools with no integration - creating data inconsistencies and inefficient staff workflows.

编目、贴标、流通与报表彼此割裂，导致数据不一致与协作低效。

三大核心挑战：会员注册流程繁琐、馆藏无法在线检索、内部各岗位系统互不连通。

Our Solution · 解决方案架构

One Platform. Two Systems. Seven Roles. A Complete Digital Operation.

We built an integrated two-part platform: a public-facing portal website for citizen self-service, and a Library Management System for internal operations. Both share a single data layer, and access is structured through seven distinct roles to match specific staff functions.

一套平台，双系统架构，七类角色权限，所有数据实时同步。

面向公众的服务门户与面向馆员的业务系统共享同一数据底座，确保前后台信息一致、流程闭环。

Public Portal Website

The Public Layer - Self-Service for Every Citizen

公众服务入口：支持检索、注册、续借与在线咨询。

Role: Services Role: Membership

OPAC Catalog Search Full collection search with DDC filtering and advanced multi-parameter queries.
Online Membership Register from any device, upload selfie, receive digital card via WhatsApp instantly.
Book Renewal Online Extend loan periods directly from the portal without visiting the library counter.
Librarian Live Chat Real-time chat with librarians via Tawk.to for service and collection queries.
News, Events & CMS Dynamic content publishing with admin-managed menus, banners, and pages.

Library Management System

The Operational Layer - Built for Staff Efficiency

馆务运营中台：覆盖编目、贴标、流通、发布与统计分析。

Visitor Log Processing Publication Circulation Desk

MARC Cataloging & Review MARC 21 metadata input with 2-step validation before OPAC publication.
Barcode Label Generation Auto-generated print-ready labels with DDC call numbers and spine bands.
Circulation Module Borrowing, returns, and visit logging with barcode scanning for fast service.
Publication CMS News, announcements, events, and media library managed seamlessly.
Reporting & WA Gateway Real-time reports plus automated WhatsApp registration/return reminders.

System in Action · 系统实际运作

From New Book Arrival to Labeled Shelf Item - Fully Systemized

从新书编目、审批上架到条形码标签生成，全流程系统化，稳定提升馆务效率。

关键业务由系统串联，减少人工交接与重复录入，确保标准化执行。

MARC Cataloging & Review

New acquisitions are processed through a full MARC 21 input form - including ISBN, DDC, author, edition, publisher, subject headings, copies per UPT, and high-resolution cover images. Each entry undergoes a rigorous two-step verification where records are submitted by the Processing role and meticulously audited by the Review role before being published to the OPAC.

This high-standard workflow ensures absolute data integrity and catalog quality across more than 27,000 titles, providing a reliable and professional search experience for both librarians and the general public across the archipelago. The system also handles complex multi-location availability tracking automatically.

MARC双重审核机制保障数据质量，并支持跨馆点馆藏可用性同步。

Barcode Label System

The system automates the entire logistical preparation for physical items by generating print-ready barcode labels instantly upon cataloging-eliminating the need for external design tools. Each label is strictly formatted according to Perpustakaan Daerah standards: library header, DDC call number, copy notation, and unique inventory numbers.

To aid physical shelf navigation, the system also generates color-coded DDC spine bands, allowing staff and visitors to locate collections within the stacks more efficiently. This seamless integration from digital entry to physical labeling has significantly reduced book processing time, allowing the library to scale its collection rapidly.

系统自动生成书标与DDC色带，显著缩短上架准备时间并提升找书效率。

OPAC & Collection Scale · 馆藏规模与在线检索

27,000+ Titles. 162,000+ Copies. All Searchable in Real Time.

27k+

Titles

162k+

Copies

2,700+

OPAC Pgs

The OPAC was built with DDC-based category filtering, multi-parameter advanced search, and a clean public interface - allowing any citizen to find a title, author, or subject without library training. The catalog is backed by MARC-structured metadata maintained through the two-role cataloging workflow.

OPAC支持DDC分类筛选与多字段高级搜索，实时覆盖全部27,000+册馆藏，任何人均可在线检索。

Digital Membership · 数字会员注册

From Physical Queue to Digital Card - Minutes, From Anywhere in the Province

在线注册系统打破地理限制，全省7个县市居民均可远程申请图书馆会员资格。

BEFORE

Must visit library in person
Photographed on-site at the counter
Wait for physical card to be printed
Limited to operating hours
Accessible only near Tanjungpinang

改造前：流程依赖线下窗口，办理周期长，服务半径受限。

AFTER

Register online from any device
Upload selfie from mobile phone
Digital membership card via WhatsApp - instant
24-hour registration availability
Accessible from all 7 kabupaten/kota across Kepulauan Riau

改造后：全流程线上化，注册更快，覆盖全省用户并支持24小时办理。

Traffic & Visibility · 网站流量与搜索表现

From 3,000 Monthly to 20,000+ Daily - All Organic

Before the rebuild, the library website attracted fewer than 5,000 monthly visitors with no search presence. The new portal was built with SEO as a core technical requirement - clean URLs, CMS-managed meta tags, sitemap generation, structured data, mobile-first rendering, and fast page performance.

92,000+

Total Clicks (3 mo)

8.85M

Impressions

5.5

Avg Position

64%

Mobile Clicks

网站重建后自然搜索流量增长300–500%，移动端占总点击量的64%，无需付费广告投放。

Library Engagement · 实体到馆增长

Better Digital Access Brought More People Through the Doors

Improved online discoverability and self-service capability did not reduce physical attendance - it grew it. Visitor data throughout 2025 shows a consistent upward trend, peaking at 5,900+ in October - a 93% increase from the year's lowest month.

数字化服务的提升不仅未减少实体到馆，反而推动全年到馆量稳定增长，10月峰值达5,900+人次。

Annual Total 2025

42,000+ visitors

Peak Month

October - 5,900+

Growth

+161% trough to peak

Jan

5,900+ (Oct)

JanFebMarAprMayJunJulAugSepOctNovDec

Results · 项目成果

What Changed After Implementation

The LMS DPK Kepri project delivered measurable improvement across every dimension of library operations - public access, internal workflows, data quality, and institutional visibility.

项目在会员注册、馆藏检索、编目流程、报表自动化与网站流量等各维度均实现可量化的显著提升。

Province-Wide Membership

Online registration removed the physical barrier - citizens from all 7 kabupaten/kota can register without visiting Tanjungpinang.

全省七个县市居民均可远程注册，无需到馆排队。

27,000+ Titles Searchable

Full collection accessible via OPAC with DDC filtering - available to anyone, 24 hours a day.

27,000+馆藏可在线检索，并支持DDC分类筛选。

Structured Cataloging

MARC metadata input, two-step approval, and barcode label generation handled within one integrated system.

编目、审核与条码标签一体化，数据标准化明显提升。

Automated Reporting

Circulation data, member stats, and collection reports generated on demand - no manual compilation needed.

借阅与会员报表按需生成，减少人工汇总工作。

Traffic Multiplied 300–500%

From <5k monthly to 10k–20k+ daily sessions - driven by SEO architecture and active publishing.

自然流量增长300–500%，形成稳定线上获客能力。

Physical Visits Grew

Foot traffic peaked at 5,900+ in October 2025 - annual total 42,000+ physical visitors.

线上能力提升后，线下到馆量同步增长并创年度新高。

System Screenshots · 系统界面展示

A Look Inside the Platform

以下界面展示覆盖会员、编目、借阅与报表等核心场景。

Member Profile and History Page

Online membership registration

Book Loan Transaction Data

Catalog list - 27,000+ total entries

Member dashboard

Circulation & transaction report

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We can tailor this architecture to your institution’s governance, service model, and operational priorities with measurable outcomes.

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